Insurance
Castellan
Claims that close themselves
- Sector
- Insurance
- Location
- Doha, Qatar
- Year
- 2024
- Kickoff to production
- 19 weeks
Motor claims from first photo to settlement, with the straightforward majority never reaching a human.
A motor claim took eleven days. Damage photos arrived over WhatsApp at every angle and quality, adjusters retyped police reports, and fraud was usually noticed after the cheque cleared.
- 01
Guided capture at the roadside
The claimant is walked through the exact shots an adjuster needs, with quality checked on the spot rather than three days later.
- 02
Straight-through under threshold
Damage assessment, policy validation and repair pricing settle low-value claims automatically. Adjusters see only what genuinely needs judgement.
- 03
Fraud signals at intake
Image forensics, claim history and network patterns score every claim before payment, not during the audit.
The average claim now closes in under a day and a half, and adjusters spend their time on the complex minority where their expertise actually earns money.
What changed
- Straightforward claims
- Same day
- Intake to settlement
- Photo-first
- Before payment
- Fraud flags
Stack
- Next.js
- Python
- Postgres
- Vision models
- Temporal
Disciplines applied
- AI solutions
- Automation & operations
- Custom software development
