Digital banking
Sable
A bank account that opens in four minutes
- Sector
- Digital banking
- Location
- Riyadh, KSA
- Year
- 2025
- Kickoff to production
- 21 weeks
Onboarding, multi-currency balances and card controls for a consumer bank, designed for one thumb and a bad connection.
Two out of three people who started an account gave up before finishing. Identity verification was a manual queue, card controls meant calling the branch, and the app was an Arabic translation of an English layout rather than an Arabic product.
- 01
Nine screens down to four
Identity, address and liveness resolve from a scanned ID in seconds. Anything that can be inferred is never asked.
- 02
Arabic-first, not Arabic-also
The interface was laid out in Arabic first and mirrored to English, so RTL typography, numerals and gestures feel native rather than flipped.
- 03
Controls in the customer's hands
Freeze, limits, per-channel toggles and virtual cards live one tap from the balance instead of behind a phone call.
Completion more than doubled and the verification queue disappeared. Card-related call volume fell far enough to redeploy half the support shift.
What changed
- Onboarding flow
- Mobile-first
- Card controls
- Self-serve
- Balances live
- Multi-currency
Stack
- React Native
- Kotlin
- Postgres
- Onfido
- Kong
Disciplines applied
- Financial technology
- Web & digital infrastructure
- Custom software development
